FAQs

1. How long does shipping take?

Shipping typically takes between 3-7 business days, depending on your location. Please note that there may be delays during peak seasons or due to unforeseen circumstances.

2. Do you offer international shipping?

Yes, we offer international shipping to select countries. You can check if we ship to your country during the checkout process.

3. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal.

4. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

5. What is your return policy?

We accept returns within 30 days of purchase for unused and undamaged items. Please refer to our Returns page for more information on how to initiate a return.

6. How do I contact customer support?

You can reach our customer support team by emailing us at stalfytrading@gmail.com or by calling our toll-free number at 1-800-123-4567. Our support team is available Monday to Friday, 9am to 5pm EST.

7. Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes.

8. Are your products covered by a warranty?

Yes, all of our products come with a standard one-year warranty. If you experience any issues with your purchase, please contact our customer support team for assistance.

9. Do you offer bulk discounts?

Yes, we offer bulk discounts for larger orders. Please contact our sales team at stalfytrading@gmail.com.com for more information on bulk pricing.

10. Can I return a gift?

Yes, you can return a gift for store credit. Please contact our customer support team for instructions on how to return a gift.

11. How do I know if a product is in stock?

If a product is out of stock, it will be indicated on the product page. You can also contact our customer support team to inquire about product availability.

12. Can I change the shipping address after placing an order?

If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to update the shipping address, but please note that we cannot guarantee the change if the order has already been shipped.

13. Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional fee. You can select the gift wrapping option during the checkout process.

14. What should I do if my package is damaged during shipping?

If your package arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

15. Can I return a personalized or customized item?

Unfortunately, personalized or customized items cannot be returned unless they are defective or damaged. Please contact our customer support team if you have any issues with a personalized or customized item.